Privacy Policy
This policy covers the information used for Auxentra LLC’s Vacation Mode text-alert program within Auxentra Retail Pro.
Information we use
We use your saved phone number, account and business identifiers, alert preferences, consent and opt-out records, and message delivery information. The program sends operational notifications directing you to your Retail Pro dashboard; it does not send your store’s customer records in these alerts.
How we use it
We use this information to send the alerts and delivery tests you request, manage your choices, investigate delivery problems, maintain consent records, and honor opt-out requests.
Sharing
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. This restriction includes affiliates. Consent to this program is given only to Auxentra LLC and is not transferred to other message senders. Twilio and our service providers process necessary messaging information on our behalf to operate this program; this does not authorize them to send their own messages under your Auxentra consent. Information may also be disclosed when legally required.
Retention and your choices
We keep program information as needed to operate the service, document consent, honor opt-outs, and satisfy applicable recordkeeping requirements. We may retain a limited opt-out record to prevent unwanted messages. You can turn off text alerts in your Retail Pro dashboard or reply STOP. Contact us to request access, correction, or deletion of your program information.
Contact
Contact Auxentra LLC at mack@auxentra.ai for program or privacy questions.